ESCALATION LEVEL 1: 0 - 1hr
|
Support issues:
NOC First level Support
noc@dandemutande.co.zw
08688 000 005
0731 760 004(WhatsApp only) |
Sales issues:
Account Managers
sales@dandemutande.co.zw
08677 020 250 |
Billing issues:
Billing Administrator
accounts@dandemutande.co.zw
08677 020 250 |
ESCALATION LEVEL 2: 1hr
Support issues: NOC Supervisor | 0778818958 | peter.alefa@dandemutande.co.zw
ESCALATION LEVEL 3: 2hrs - 4hrs
|
Support issues:
NOC Manager
0731528328
martin.muzadzi@dandemutande.co.zw |
Sales issues:
Sales Supervisor
0732 671 099
yvonne.chiangwa@dandemutande.co.zw |
Billing issues:
Financial Accountant
0712 647 394
tafirenyika.kuimba@dandemutande.co.zw |
ESCALATION LEVEL 4: 6hrs
|
Support issues:
Chief Technical Officer
0772125101
douglas.chitongo@dandemutande.co.zw |
Sales issues:
Head Sales
0772380929
lorraine.nyahwa@dandemutande.co.zw |
Billing issues:
Financial Controller
0732594735
stanford.Chabaya@dandemutande.co.zw |
ESCALATION LEVEL 5: 12hrs
Chief Executive Officer : Never Ncube | 0712413189 | Never.ncube@dandemutande.co.zw |